Refund and Returns Policy

Effective Date: March 7, 2025

Thank you for shopping at ZipCiteino. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to assist with a hassle-free return and refund process, subject to the terms outlined below.

1. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must request a return within 30 days of receiving the product.

Certain items may not be eligible for return, including but not limited to:

  • Custom or personalized products.
  • Gift cards.
  • Digital products or services (e.g., downloadable content, subscriptions).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@zipciteino.com or call (507) 754-5046 within 30 days of receiving your product. Please include your order number and reason for return.
  2. Our team will provide you with a return authorization and the shipping address.
  3. Package the item securely and return it to the address provided by our team. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items).

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that depending on your payment method, it may take several business days for the refund to reflect in your account.

4. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at info@zipciteino.com. We will provide a prepaid return shipping label and either replace the product or issue a full refund based on your preference.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size or model, please return the original item for a refund and place a new order for the desired product.

6. Non-Refundable Items

Please note that some items are non-refundable, including:

  • Clearance or sale items.
  • Products that have been used or damaged due to misuse.

7. Shipping Costs

If the return is due to an error on our part, we will cover the return shipping costs. Otherwise, you will be responsible for return shipping fees, and original shipping costs are non-refundable.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:
Email: info@zipciteino.com
Phone: (507) 754-5046

We are here to ensure that your experience with ZipCiteino is a positive one and that you are satisfied with your purchase.