Sales Policy 

Effective Date: March 7, 2025

At ZipCiteino, we strive to offer high-quality musical instruments and accessories while providing an excellent customer experience. Our sales policy is designed to ensure that you have a smooth and transparent shopping experience. Below, you’ll find detailed information about our sales terms, including payment, pricing, and order procedures.

Pricing and Availability:

  • Prices: All prices listed on our website are in U.S. dollars (USD). Prices are subject to change without prior notice. However, the price at the time of your order will be honored.
  • Product Availability: We make every effort to keep our inventory up to date. However, product availability may change due to demand, supply chain issues, or other factors. If an item is out of stock, you will be notified, and you may be offered the option to backorder or choose an alternative product.

Order Process:

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email will include the details of your purchase, including the items ordered, the total price, and your shipping address.
  • Payment: Orders will not be processed until full payment is received and authorized. We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely.
  • Order Changes or Cancellations: If you need to make changes to your order or cancel it, please contact us immediately at (507) 754-5046 or info@zipciteino.com. Once the order has been processed and shipped, it cannot be altered or canceled.

Shipping and Delivery:

  • Shipping Fees: Shipping costs are calculated based on the weight and size of your order as well as your shipping destination. Shipping fees will be displayed at checkout before you finalize your purchase.
  • Shipping Methods: We offer various shipping options, including standard, expedited, and overnight shipping. Delivery times vary depending on the shipping method selected and your location.
  • Shipping Timeframe: We strive to process orders within 1-2 business days. Shipping times vary based on the method chosen and the destination. You will receive tracking information once your order has shipped.

Sales Tax:

  • Sales tax will be applied to orders shipped to addresses in states where required by law. The applicable tax rate will be displayed during checkout.

Returns and Exchanges:

  • Returns: If you are not satisfied with your purchase, you can return most items within 30 days of receiving your order. The item must be in its original, unused condition with all packaging intact. Please refer to our Refund and Returns Policy for detailed instructions.
  • Exchanges: If you need to exchange an item for a different size or model, please follow the return process, and once we receive the returned item, we will ship out the exchange promptly.
  • Defective or Damaged Items: If an item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue, whether by providing a replacement or processing a refund.

Customer Support:

  • Questions or Issues: If you have any questions or concerns about our sales policy, your order, or our products, please don’t hesitate to contact our customer support team. We are here to help you:

Fraud Prevention:

  • To protect both you and ZipCiteino from fraud, we may perform additional verification checks on certain orders. If any fraud-related issues arise, we may contact you for further information before processing the order. We reserve the right to cancel any order we suspect may be fraudulent.

Limitation of Liability:

  • ZipCiteino is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our liability is limited to the total purchase price of the product or service purchased.

Changes to this Sales Policy:

  • We reserve the right to update or modify our sales policy at any time. Any changes to the policy will be posted on this page with the updated Effective Date. We recommend reviewing this policy periodically to stay informed of any updates.

Thank you for choosing ZipCiteino. We value your business and are committed to providing you with high-quality products and exceptional customer service. If you have any questions about our sales policy or your order, feel free to reach out to us.