Shipping Policy 

Effective Date: March 7, 2025

At ZipCiteino, we are committed to providing a seamless and reliable shipping experience for all our customers. Below is a detailed overview of our shipping policy to ensure you understand the process from placing an order to receiving your musical instruments and accessories.

Order Processing Time:

  • Orders are processed within 1-2 business days of receipt (Monday to Friday, excluding weekends and holidays). After your order is processed, it will be shipped according to the selected shipping method.
  • If there are any unexpected delays, we will inform you via email or phone.

Shipping Methods and Delivery Time:

We offer several shipping options to meet your needs. Delivery times vary depending on the shipping method you select and the location of your delivery address.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next business day delivery (available for specific items and locations).

Shipping times may vary depending on your location, and remote or hard-to-reach areas may experience longer delivery times.

Shipping Costs:

  • Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to review the shipping charges at checkout before confirming your order.
  • Free Shipping: We offer free standard shipping on eligible orders. Check our promotions page or contact our customer service team to see if your order qualifies.

Order Tracking:

Once your order is processed and shipped, you will receive an email with your tracking number. This will allow you to track your shipment directly with the shipping carrier. If you have trouble tracking your order, please contact our support team for assistance.

International Shipping:

At this time, ZipCiteino only ships to locations within the United States. We may offer international shipping in the future, so please check back for updates.

Address Accuracy:

  • Please verify the accuracy of your shipping address before completing your order to avoid delays or issues with delivery. ZipCiteino is not responsible for lost or delayed packages due to incorrect or incomplete address information.
  • If you notice an error in your shipping address after submitting your order, please contact us immediately at (507) 754-5046 or info@zipciteino.com to make corrections.

Shipping Delays:

While we strive to ensure timely deliveries, there are occasional delays beyond our control, such as adverse weather conditions, carrier delays, or other unforeseen circumstances. In case of a delay, we will notify you and provide updates on the status of your order.

Damaged or Lost Packages:

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@zipciteino.com or call (507) 754-5046. We will work with you to resolve the issue by either providing a replacement or issuing a refund, depending on the situation.
  • Lost Packages: If your package is lost during transit, please contact us within 7 days of the expected delivery date. We will help you file a claim with the shipping carrier and investigate the matter.

Returns and Exchanges:

If you need to return or exchange an item, please refer to our Refund and Returns Policy for detailed instructions. Please note that shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

Customer Support:

If you have any questions or concerns about our shipping policy or need assistance with your order, feel free to contact us:

  • Phone: (507) 754-5046
  • Email: info@zipciteino.com
  • Address: 212 5th St NE, Grand Meadow, Minnesota, United States

Thank you for choosing ZipCiteino! We are dedicated to providing you with excellent service and a smooth shopping experience, from order to delivery.